Job Description

Job Description

Job Description

Job Title:           Starbucks Barista

Department:      Starbucks

Reports to:         Starbucks General Manager

Status:               Part-Time | Non-Exempt 

Hourly Rate:      $16.00 + Tips Eligible

Work Location:  Fully Onsite | The Smith Center

Summary of Duties and Responsibilities

The Starbucks Barista brings the Starbucks experience to life at The Smith Center for the Performing Arts for our customers through excellent and prompt service, quality beverages and products, and maintaining a clean and inviting store environment. You will be in a vibrant store environment where you will have the ability to master your food & beverage craft, work alongside partners, and meet new people every day. A cup of coffee and a smile can go a long way, and we believe our Baristas have the power to be the best moment in each customer’s day, through nurturing the human connection.

Essential Duties and Responsibilities

• Delivers world-class customer service to all customers by acting with a customer-comes-first attitude, fostering positive interactions and experiences.
• Anticipate customer needs by constantly evaluating the store environment and interpreting customer cues, ensuring an exceptional and personalized experience for each guest.
• Prepare food and beverages to standard recipes or customize for customers, including recipe changes such as temperature, quantity of ingredients, or substituted ingredients.
• Operate various equipment, including espresso machines, blenders, coffee brewers, and machinery for heating food, such as convection ovens or microwaves. 
• Execute food and beverage processes, including food deliveries, replenishment, pulls, stocking, zoning, instocks routines, data accuracy, culling, rotation, cleaning, defect, signing, and backstock.
• Monitor and record temperature-sensitive food items as outlined in best practices.
• Follow proper packaging and labeling guidelines for food products.
• Locate and identify damaged, recalled, or expired items and process them according to best practices.
• Follow proper perishable inventory procedures to ensure an accurate recording of inventory.
• Maintain an appropriate level of stock items in the store area.
• Assist in maintaining display cases and pastry par levels.
• Access and maintain inventory and supplies on-site to ensure the store remains fully stocked and operational throughout the day. 
• Replenish supplies and restock shelves regularly to prepare for peak times and maintain product availability.
• Monitor inventory levels and communicate with the store management regarding any supply needs or discrepancies. 
• Assist with organizing and maintaining the stockroom, ensuring items are properly stored and easily accessible. 
• Ensure a clean, organized, and fully sanitized workspace by regularly cleaning and maintaining counters, equipment, and customer areas in compliance with health, safety, and sanitization standards.
• Complete and record all cleaning tasks in the store space as outlined in best practices
• Inputs all orders into the POS terminal accurately and efficiently.
• Accurately posts all transactions on the POS terminal, including credit/debit card payments, mobile app payments, and Starbucks gift cards.
• Maintain an ongoing awareness of all promotional activities within Starbucks.
• Follows health, safety, and sanitation guidelines for all products.
• Serve as an ambassador for The Smith Center and Symphony Park; effectively demonstrating the mission, vision, values, and impact to the community at large. 
• Maintain regular, reliable, and punctual attendance.
• Perform other duties as assigned in alignment with the scope and responsibilities of the role.

Required Education and Experience

• High school diploma or GED.
• Minimum of 1-year experience in a customer service role, preferably in a retail or food and beverage environment.
• Excellent interpersonal and problem-solving skills.
• Strong organizational skills and ability to multitask efficiently.
• Basic knowledge of state and federal food safety and OSHA guidelines
• Experience in handling monetary transactions and basic accounting principles and practices.

Required Skills & Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skills, and abilities necessary to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be 18 years of age.
• Exceptional guest service skills.
• Proven attention to detail and outstanding accuracy.
• Excellent verbal and written communication skills.
• Ability to read, write, and communicate effectively in English is required; other languages such as Spanish would be beneficial but not required.
• Ability to work effectively under pressure; consistently meet goals and deadlines.
• Excellent interpersonal and conflict management skills.
• Proven ability to interact respectfully and accurately with all TSC/Store team members and guests by responding with compassion and understanding.
• Ability to read, write, and communicate effectively in English is required; other languages such as Spanish are a plus.
• Ability to establish priorities, work independently, and set and proceed with objectives with minimal supervision.
• Ability to manage a range of styles and behaviors in a tactful, congenial, respectful, and constructive manner.
• Flexibility to work various shifts, including early mornings, evenings, weekends, and holidays.
• Must be legally authorized to work in the United States.

Technical Skills

• Basic knowledge of Microsoft Office Suite programs (Word, Excel, and Outlook).
• Comfortable operating point-of-sales (POS) systems and other store-related technology. 
• Comfortable using and assisting customers with mobile payment systems, such as the Starbucks Mobile App and other contactless payment methods. 

Physical Job Requirements

The physical requirements and work environment characteristics described below are representative of those encountered while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position will require standing on feet, bending, and walking, as well as using fine motor skills, such as finger dexterity for typing for extended periods.
• Ability to regularly lift, move, carry, push, and pull 50 pounds or more.
• Ability to regularly reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces. 
• Ability to physically stand, walk, and climb stairs on a consistent basis.
• Ability to physically use hands, wrists, and arms frequently for preparing food and beverages, operating equipment, and performing cleaning tasks.
• Ability to physically wash hands frequently as required by health, safety, and sanitation regulations in compliance with the Southern Nevada Health District and food safety standards to maintain a clean and sanitary work environment. 
• Specific vision abilities required by this job include close vision and peripheral vision.
• This position could be exposed to loud noises, and frequent phone conversations, and requires average to above average visual acuity and hearing.
• Ability to withstand exposure to hot surfaces, steam, refrigeration, and ice.
• Ability to withstand inclement weather and temperature conditions.

Certificates, Licenses, Registrations

Must be able to qualify for licenses and permits if required by federal, state, and local regulations during the course of employment.

• Food Handler Safety Training Card  

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be constructed as an exhaustive list of all the responsibilities, duties, and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Pay Transparency

To encourage pay transparency, promote pay equity, and proactively address regulations, The Smith Center for the Performing Arts will comply with all applicable state laws or regulations that require employers to provide wage or salary range information to job applicants and employees. The hourly rate is $16.00 per hour plus retirement benefits. This position is tip-eligible.

With a career at The Smith Center for the Performing Arts, you really benefit! We offer:

• Creative and collaborative work culture
• Competitive Hourly Rates
• Consistent scheduling - advance schedule posting to guarantee you hours of work. We provide flexible options to accommodate your availability. 
• *Comprehensive health, dental, and vision insurance plans 
• *Paid-Time off and holiday pay, including personal holiday time off
• 401(k) retirement savings plan eligibility on your start date with employer match
• Training and career growth opportunities
• Discounts on Starbucks products and merchandise
• Exclusive early access, employee discounts, and complimentary tickets to world-class performances and events.

*Team member’s eligibility for health benefits and paid time off is determined based on hours worked and service tenure with the organization. Specific eligibility requirements and details will be provided upon employment*  

Limitations and Acknowledgment

The Americans with Disabilities Act requires that reasonable accommodations be made for qualified individuals to help perform the required duties and tasks of the position. Reasonable accommodation is available for qualified individuals with disabilities upon request.

Equal Opportunity Employer Statement

The Smith Center for the Performing Arts (TSC) is an Equal Opportunity Employer and provides equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, citizenship, genetic information, disability, protected veteran status, age, or any other legally protected characteristic.

This policy applies to all aspects of employment, including recruitment, hiring, transfers, promotions, termination, layoffs, leaves of absence, compensation, benefits, training opportunities, internships, and all other terms and conditions of employment.

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