Medical ReceptionistAs a Medical Receptionist at Simon Eye, you are the first person our patients see and an important part of creating a welcoming, organized, and positive experience from the moment they arrive. In this fast-paced role, you'll work closely with our doctors, clinical teams, and other staff to keep the day running smoothly while helping patients navigate appointments, insurance, payments, and other questions. We're looking for someone who is friendly and professional, comfortable juggling multiple priorities, and committed to providing excellent service to every patient. This is a part-time position that will generally work 3 days per week plus up to 2 Saturdays per month.What You'll DoWelcome patients and provide a friendly, professional check-in and check-out experienceReview and update patient demographic, registration, and insurance informationVerify insurance information and help patients understand applicable benefits and chargesAccurately enter patient charges and collect co-payments and other patient paymentsSchedule appointments and assist patients with scheduling questionsRespond to patient questions and concerns with professionalism, patience, and good judgmentCoordinate with other Simon Eye departments when additional assistance is neededCommunicate effectively with doctors, clinical staff, and other team members throughout the dayHelp keep the front desk organized and patient flow moving efficientlyWhat You'll NeedAt least 3 years of customer service experience, preferably in a busy medical or healthcare environmentStrong interpersonal skills and a genuine interest in helping patientsAbility to understand and clearly communicate basic patient insurance and payment informationAbility to manage multiple priorities and work quickly and accurately without losing attention to the patient experienceStrong computer and data-entry skills, including accuracy when working in patient databasesProfessional, dependable, and self-motivated approach to your workAbility to work collaboratively as part of a busy healthcare teamAvailability to work at least one evening per week and two Saturdays per month to help meet the needs of our patientsAbout Us Simon Eye and Center for Advanced Eye Care are partner practices with a combined team of 44 optometrists, 8 ophthalmologists, and 225 staff members serving patients in Delaware, Maryland, and southeastern Pennsylvania, including Chester, Montgomery, and Bucks Counties. Together, we are committed to providing patient-centered, medically focused, full-service eye care delivered in convenient locations with friendly, knowledgeable doctors and staff.
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